Refund Policy

Last Updated: July 18, 2026

Thank you for shopping with Ricca & Co. Jewelry Organizers. We want you to feel confident when purchasing from us. Please review the following return, exchange, and refund terms before placing an order.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return, the item must be:

Unused and in its original condition
Free from damage, stains, odors, or signs of wear
Returned with its original packaging, accessories, inserts, and tags
Accompanied by valid proof of purchase

Items that do not meet these conditions may be refused or may qualify only for a partial refund.

2. Starting a Return

Before returning any item, please contact us to request return authorization.

Please include:

Your full name
Order number
Product name
Reason for the return
Photographs, when the item is damaged, defective, or incorrect

Once your request has been reviewed, we will provide return instructions and the appropriate return address.

Do not send an item back before receiving return instructions. Returns sent without prior authorization may not be accepted.

3. Return Shipping

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed. Ricca & Co. Jewelry Organizers is not responsible for returned packages that are lost or damaged during transit.

Original shipping charges are non-refundable unless the return results from an error on our part.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If an item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging and shipping label

After reviewing the information, we may offer an appropriate resolution, such as a replacement, refund, or other available remedy.

Please keep the product and its original packaging until the request has been reviewed.

5. Non-Returnable Items

The following items cannot normally be returned:

Gift cards
Personalized, customized, or specially made products
Items marked as “Final Sale”
Items damaged through misuse, improper care, or normal wear
Items returned without the original packaging or required accessories
Items returned after the stated return period

Please contact us before purchasing if you are unsure whether an item is eligible for return.

6. Sale Items

Sale or discounted items may be returned when they otherwise meet the requirements of this policy, unless the product is clearly marked Final Sale at the time of purchase.

7. Exchanges

If you would like a different product, color, or style, please contact us first.

Depending on availability, we may arrange an exchange. In some cases, the fastest option may be to return the original item for a refund and place a new order separately.

Replacement products remain subject to inventory availability.

8. Return Inspection

After receiving your return, we will inspect the product and notify you whether the refund has been approved.

Returned items must meet the eligibility requirements described in this policy. We reserve the right to deny a refund or issue a partial refund when an item is returned:

Used or damaged
Incomplete
Without its original packaging
Outside the return period
In a condition that prevents resale

9. Refunds

Approved refunds will be issued to the original payment method.

Please allow time for your bank, credit-card issuer, or payment provider to process and post the refund after it has been issued. Processing times are controlled by the financial institution and may vary.

Shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise eligible for reimbursement under applicable law.

10. Partial Refunds

A partial refund may be issued when an approved return is received with:

Missing packaging or accessories
Minor damage not present at delivery
Signs of handling beyond what is reasonably necessary to inspect the product
Another condition that reduces the product’s value

We will notify you before completing a partial refund.

11. Cancellations and Order Changes

We will try to assist, but cancellation or modification cannot be guaranteed after an order has entered processing or has been shipped.

If the order has already shipped, the standard return process will apply.

12. Refused or Undeliverable Packages

If a package is refused, returned because of an incorrect address, or considered undeliverable by the carrier, any additional shipping expenses may be deducted from the refund where permitted.

The original shipping charge may also remain non-refundable.